Street-level bureaucracy in weak state institutions: a systematic review of the literature
Rik Peeters y Sergio A. Campos, Profesores Investigadores de la División de Administración Pública del CIDE, escribieron el artículo Street-level bureaucracy in weak state institutions: a systematic review of the literature en la revista International Review of Administrative Sciences.
Abstract
The study of street-level bureaucracy has been dominated by research from the Global North. Mainstream conceptualizations are, therefore, based on observations from institutional contexts that may vary significantly from the working conditions of frontline workers elsewhere. This article takes stock of the growing body of literature on street-level bureaucracy in weak institutional contexts and brings together relevant insights from comparative political science and public administration into a coherent analytical framework. We identify four institutional factors that shape frontline working conditions and three behavioral patterns in frontline worker agency. These patterns in frontline agency – ranging from policy improvisation to informal privatization – can be understood as an institutional waterbed effect caused by institutional deficiencies, such as resource scarcity and accountability gaps: if the complexity of public service provision is not tackled at the institutional level, it is pushed towards the street-level where frontline workers cope with it in highly diverse ways.
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